Payments:
Payments in the web store www.charlie-design.hr is made in HRK. Prices are retail, expressed in HRK and include the corresponding VAT. Shares and discounts are mutually exclusive and cannot be added together unless explicitly stated otherwise. Payment for the ordered product can be made by one of the following payment methods: – Credit cards (Diners, Visa, Master) – Debit cards (Maestro) – Cash on delivery (cash on delivery) – PayPal payment – General payment slip or internet banking. For this type of payment, please contact us by e-mail and on request you will be provided with a pro forma invoice with all the necessary information to make the payment.
Secure payment via the Internet is ensured by cooperation with the renowned Croatian company PayWay. PayWay is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. PayWay provides the buyer and merchant with secure registration and transfer of entered card data, which is confirmed by the PCI DSS certificate that PayWay has. PayWay uses SSL certification of 256 bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transferring data.
Order:
By selecting an individual product and clicking on View product, the user will be able to view the product in detail as well as select the quantity or number of pieces of each product to be ordered. Confirmation of the selection is done by clicking on Add to cart, which archives the previous selection of products in a defined amount. In case the product is not available in the selected quantity or color, the user will be informed and will be allowed to send an inquiry to the Seller via a simple inquiry form. The order is considered executed only after the execution of the payment step that is to the user
Payment security:
Charlie design undertakes to apply maximum security standards in order to protect the interests of customers and prevent possible misuse of information. PayWay, as the executor of authorization and payment of credit cards, handles personal data as a processor and treats personal data in accordance with the General Data Protection Regulation of the European Parliament and the Council No. 2016/679 and the strict rules of the PCI DSS L1 regulation on protection of registration and data transmission.
Personal data used for the purpose of authorization and collection, ie in the performance of obligations under the Agreement or under the Agreement, are considered confidential data.
The following personal data of the buyer are required for the execution of the Contract (authorization and collection):
– Name and surname
– E-mail
– Phone
– Address
– Place
– Zip code
– State
– Card type
– Card number
– Card life
– CVV card code
PayWay does not process or use this personal data except for the purpose of executing the authorization and payment agreement. PayWay guarantees the fulfillment of all conditions determined by the valid regulations on personal data protection for the executors of personal data processing, and in particular the taking of all necessary technical, organizational and security measures, and this is especially confirmed by the PCI DSS L1 certificate.
Delivery:
We deliver goods to the entire territory of the Republic of Croatia. Delivery is made via HP or DPD, and we undertake that the ordered goods will be delivered to your address within 3 to 5 working days, and a maximum of 2 weeks from the date of the order. Delivery is free. Delivery abroad / EU countries, USA, CANADA, etc. is done through DHL service. Delivery is made within 5 or 7 working days from the time of order.
If you pay for the order via internet banking or general payment slip, we pack the goods and send them only upon receipt of the payment. In the event that we do not receive your payment within the next 4 business days, we will consider that you have canceled your order. Unfortunately, we are not able to influence the speed of delivery and possible complications related to the delivery itself caused by the delivery service.
Account:
We deliver the order invoice in the shipment together with the goods.
